Request window
A refund may be requested within 14 calendar days from the date of payment.
How to request
Contact [email protected] or @MarzReality_bot and identify the account used for the purchase. Do not send VPN credentials.
Refund destination
Approved refunds are made to the same account from which the payment was made. Processing time can depend on the payment provider and network.
Cases that do not by themselves qualify
Deleting a VPN profile, losing a device, or not using the service for personal reasons does not by itself qualify for a refund. If access was not delivered after successful payment or a material technical problem remains unresolved, contact support so we can review the case.